Shipping policy

Shipping Policy

Thank you for choosing Softiva. Below is our shipping information.

Processing Time
- Orders are processed within **1–3 business days** after payment confirmation.
- No shipping on weekends or US public holidays.

Shipping Time (USA)
- Standard Shipping: **5–10 business days** after processing.

International Shipping (if applicable)
- **10–21 business days**, depending on destination and customs.
- Import duties, taxes, or customs fees are the customer’s responsibility.

Shipping Costs
- Calculated at checkout based on weight, size, and destination.
- Free standard shipping on orders over **$50** (USA only).

Order Tracking
- After shipping, you will receive a tracking number via email.
- Please allow **24–48 hours** for tracking to update.

Delivery Issues
- If your package is lost, stolen, or damaged, contact us immediately at **ellaweaver646@hotmail.com** with your order number and tracking info.

Contact
For shipping questions: **ellaweaver646@hotmail.com**